akstore believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.
akstore does not accept cancellation requests for perishable items like virtual game cards, prepaid cards products etc. However, refund/replacement can be made only for the hardware goods if the customer establishes that the quality of product delivered is not good.
akstore does not accept cancellation requests for perishable items like Game Cards, CdKeys etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.In case of receipt of damaged or defective consumer durable items and nondurable items like mobile phones, mixer grinder, calculator, etc., please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 21 days of receipt of the products. For Game Cards, Cd Keys the matter should be reported within 6 days.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
Refund Policy :
When you buy our products/services, your purchase is covered by our 10-day money-back guarantee. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are not being provided for services delivered in full such as installation service and provided knowledge base hosting service. Refunds are being processed within 21 days period. However, akstore reserves the right to reject Refund.
contact information including email address
physical delivery CDkey , game, not return no exchange physical products 8- 6 days
Returns & Replacements :
In case you are not fully satisfied about the size/fit of a product, akstore will gladly help in the exchange of the product for another size, subject to fulfilment of following conditions:-Product(s) need to be unused, unaltered, unsoiled, original condition with their original tags including but not limited product bar code, price tag, etc., and packaging intact
Ordering :Please read description completely before ordering as this will ensure optimal service.
In case your product doesn’t match the description you should immediately contact Service Support with your order id and email id to help us resolve the issue immediately.
Payment, Pricing & Promotions :There are no hidden charges or any additional handling charges. The payable amount is same as mentioned at the time of your checkout.